14 days: Many of our pieces are hand-crafted from natural materials. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself.
ARHAUS - 85 Photos & 212 Reviews - 1651 International Dr, McLean, VA - Yelp BEAUTIFUL FURNITURE STORE ! You can prob get a $800 sofa on Wayfair thats better quality. I was so disappointed their attitude, once they sold it they don't care anymore. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. With a keen eye for details, love for . and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. You can make them your self quicker and for half the price. It was not listed "AS IS" so I expect all parts to come with it. Cannot be returned. Say what? As for the actual collections at Arhaus--absolutely stunning, innovative and different. How am I supposed to do that myself? doesn't. We respect and appreciate that not all guests may want to share information with other select companies. She has a flare and creative abilities which we appreciated. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Verification can help ensure real people write reviews about real companies. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Do you have a program for Interior Designers? Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Placed an order for a dining room table in January. They said I would have to contact Arhaus to get the issues solved. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Staff all Wearing masks, and everything is very clean. I had almost same bad experience as the folks put one star. that's how i felt and I never recommend to buy furniture from them. If you don't expect any customer service go to this store. A 10% restocking fee will be applied. The follow up service is just as slow. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. We bought it received it by UPS in a week and hung it up. Each one was a recording to hang up and go online for more help. Absolutely stunning store and I love all their merchandise! Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Reviews and acts upon all email and company communications; The new Arhaus store in Colorado Springs is horrible. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. I cannot comment on the quality of my furniture since I have just received it. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Can I pick up my merchandise at the distribution center? Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Better yet, these already-marked-down slipcovers were an additional 50% off. 60 days. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately.
Arhaus Company Contact Information | Email, Phone Number | Adapt.io Zero customer service. Michael has also been very helpful as well. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Half showed up within a week. 70. It was a custom piece so it took quite some time to come in (which was expected). People that come over say the room belongs in a magazine. Restoration Hardware Company Information Company Name: Restoration. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Heather Jester was our guide and inspiration. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. A Arhaus employs approximately 20+ people. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Now I just call her at Arhaus and tell her what I want. I was "disconnected" by phone 3 times. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. The Palmer bedroom set we purchased looks great and very impressed with the quality. No issues with ordering, delivery either. I order 4 faux fur throws on black friday. This order arrived yesterday, 7/18/14. Thank you to Michael and Kat for helping me select the perfect furniture for my home. They said they would be back in touch. Forget about it! On another point the art we have received couldn't have been better packaged and the delivery was great. He was very rude and said "you're done looking around get out." Arhaus is a lovely store in Plano/ Frisco Texas area. More info. I want to escalate past the store manager, but they will not provide a contact. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Love the furniture but pretty bad customer service. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. 51 customer reviews of Arhaus. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report!
Frequently Asked Questions | Arhaus Coffee table arrived after extended wait with large black streaks all over it. This site's sole purpose is to help you make the decision faster and with more peace of mind. Kudos to Tracy the designer who helped us. He was super friendly and helpful. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. They have probably the most interesting and diverse high end furniture range in San Diego. I cannot thank Kat and Michael enough. Resolution went from November to December to you guessed it January.
Customer complaints: Definition, examples, and resolution tips - Zendesk It goes against our guidelines to offer incentives for reviews. Worst customer service Ive encountered. Return Policy: 14-60 Days With Restrictions. Thank you Tracy. If it's your first time visiting this sign in page, you'll need to create a new account to continue. Additional information about Delivery & Shipping. Second, there are buttons that go into the cushion. The furniture is beautiful, current and they have unique things . We recycle copper into tabletops and transform tree roots into chairs. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Gorgeous product! Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14.
How to Handle Customer Complaints [10+ Response Examples] - Tidio Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Debra Cleare helped us with bedroom furniture, accessories and tables. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Delivery time is problematic with this company. Find out how we combat fake reviews. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. The sales staff is very helpful and non-judgmental (snobby). I bought $4500 worth of stuff on the website and they charged me $5500. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. I have spoken to numerous managers, concierge managers and etc and so far nothing. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Your experience can help others make better choices. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. It was incredibly reasonable! Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Furniture shopping is an oftentimes tedious and mundane task. I will never do business with them again. Q Where is Arhaus located? Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. I recently purchased a sectional and a table. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. EA808 Pagoda Earth Earrings Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. You have successfully subscribed to our list. We purchased furniture for our living room and dining room. The moment we walked in we knew this store fit our style. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. I'm being passed from employee to employee who have no idea what's going on. I did so, and they sent a third party furniture repair company. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. About. The cushions didnt last 18 months. So we decided to check out Arhaus at UTC in La Jolla. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. 30 days: Bedding must be returned unused in the original product packaging. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. I was not told this at order time. It's for sure my favorite furniture store in San Diego! Date of experience: 08 October 2022 4. This rating has decreased by -10% over the last 12 months. All pieces look sturdy and well constructed. Please see our Measuring for Furniture Delivery guidelines. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Tricia one of the design consultants came to my home and helped me plan my buy.
Arhaus Furniture Review - Must Read This Before Buying I purchased several pieces of furniture from Arhaus. Tracy has been so professional through out the whole experience. We'll be back! ForLocations, The World's Best For Customer Service Info. I never heard back from her. They promised a discount. Reduce the excessive fees charged for returns. I got many compliments on them.
Arhaus Furniture NPS & Customer Reviews | Comparably Do you offer in-home design consultations? An old man in his 60's named Tracy was very quick to kick us out for merely looking around. We ordered six leather dining room chairs. The. Would definately recommend the store and their delivery again! After several emails and phone calls over a two-week period, I still do not have a return label. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I was informed that the benches are ready but the table will likely be delayed until May!! They told me they dont cover surface issues, are you kidding me? And, we remain committed to never using wood from endangered rainforests. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Merchandise in our warehouse cannot be held more than 90 days. Some mixed feedback about delivery. I would not be purchasing from them again and would not recommend them. We also ensure all reviews are published without moderation. The package is sitting in the lobby of my building and its become an eye sore. Again, special thank you to Tracy, and thanks to the rest of the staff there. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. She kept in contact to see how we liked our products. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. What a beautiful store! STAY AWAY. . Can I request delivery on a Saturday or Sunday? I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Do you ship to Canada or other international destinations?
We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. My wife and I had a browse through here today. | Read 21-38 Reviews out of 38 I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. | Consumer Comment Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. We had wonderful service and design consultation thanks to Rebecca Scott. You won't be disappointed. They are very nice on the phone. It was purchased during a very good sale at the store. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. Can I pick up my merchandise at my local store? We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. The 2nd one got had a chip on the top and an off color board. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. My boyfriend and I adore this store! When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever.